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Prevent False Alarms

Use pet-immune motion sensors

Active pets are frequent causes of false alarms. Luckily, there are special motion detectors with sensitivity settings that allow the alarm to ignore movement from pets. By installing pet-immune sensors, you can stop worrying about false alarms and let your furry friends roam freely through the house.

Practice entering your code

Another very common cause of false alarms is homeowners entering the wrong code to deactivate the alarm. Make sure everyone who needs to be able to deactivate the alarm knows the code well enough to enter it before the alarm triggers. Also make sure you know your verbal passcode if the monitoring station does call you.

Keep your info up-to-date:

When an alarm is tripped, our monitoring center will go through our dispatch procedures including calling the premises and the first emergency contact. If we cannot get in touch with that contact, we will dispatch the police department. This is why it is vital to make sure your emergency contact information is up-to date and accurate, having us calling the wrong numbers will almost certainly lead to a dispatch.

Save our phone number in your phone: (972) 612-0938

Should you accidentally trip your alarm, call us immediately to cancel the alarm. Having our number saved will allow you to quickly cue it up in case of an alarm. Similarly, having it saved will allow you to identify us should we call you to verify an alarm. Our phones are answered 24/7 year round.

Keep the batteries fresh

Change the batteries in your home security equipment regularly. Low batteries can lead to false alarms. Typically, the equipment will notify you that the batteries are running low, but it’s not a bad idea to consult with us to see if it recommends regular battery tests.

Keep the area around motion sensors clear

It’s not just pets that can trigger motion detectors—stray objects like balls rolling past sensors can also set the alarm off. Balloons are notorious for causing false alarms when they float by. Keep the area free of clutter and tie down anything that could be blown around by the air conditioner.

Close windows and doors securely

It’s easy to leave the window open just enough to trigger the alarm. Get in the habit of closing all doors and windows tightly. This is a good tip to follow regardless of false alarms—you don’t want to give a potential intruder any help getting into your home.

Keep your home security equipment in good shape

Although most false alarms can be blamed on human error, faulty equipment can also trigger an alert. If any of your home security gear requires regular maintenance, make sure you keep up with it. And if you think there is a defect in any of the components, get it taken care of right away.

Overall, one of the best ways to avoid accidentally triggering an alarm is to be familiar with all your system’s components. If you need any additional help, please feel free to call us at (972) 612-0938 or emailing at



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